Refund policy

Return and Refund Policy

At BJ GLOBAL & CO we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to start a return

To start a return, contact us at support@bjglobal.uk with your order number and the item(s) you wish to return. If your return is accepted, we will send you the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your statutory right to cancel (UK)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. Our 30-day policy is in addition to, and does not affect, your statutory rights. To exercise this right, simply inform us by email at support@bjglobal.uk. Refunds for cancelled orders will be issued within 14 days of us receiving the goods back or proof that you have returned them.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Your rights under the Consumer Rights Act 2015 for faulty goods are not affected by this policy.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom or personalised products, and personal care or hygiene products that have been unsealed after delivery. We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where the item is faulty or where your statutory rights apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping costs

Unless the item is faulty, damaged or incorrect, the cost of returning the item is the customer's responsibility.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@bjglobal.uk.