Shipping policy

Shipping Policy

Thank you for shopping with BJ GLOBAL & CO. This policy explains how and when your order will be delivered.

Order processing

All orders are processed within 1–3 business days (excluding weekends and bank holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once it has been dispatched. During peak periods or promotional events, processing may take slightly longer.

Delivery times

Once dispatched, orders are usually delivered within 7–15 business days. Delivery times are estimates and are not guaranteed; they may vary depending on your location, the carrier, customs clearance and other circumstances beyond our control.

Shipping rates

Shipping costs, including any free shipping offers, are calculated and displayed at checkout before you complete your purchase.

Order tracking

When your order ships, you will receive an email with a tracking number and a link to follow your delivery. Please allow up to 48 hours for tracking information to update. If you have not received a tracking number within 5 business days of placing your order, please contact us at support@bjglobal.uk.

Shipping address

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible at support@bjglobal.uk; we can only change the address if the order has not yet been dispatched. We are not responsible for orders delivered to an incorrect address provided by the customer.

Customs, duties and taxes

Prices and charges shown at checkout will make clear whether any applicable taxes, duties or import fees are included. Where they are not included, any customs duties or import taxes charged by the destination country are the responsibility of the customer.

Delayed, lost or damaged parcels

If your order has not arrived within the estimated delivery time, or if it arrives damaged, please contact us at support@bjglobal.uk with your order number (and photos, in the case of damage) and we will work with you and the carrier to resolve the issue. Under UK consumer law, goods remain our responsibility until they are delivered to you.

Contact us

If you have any questions about shipping, please contact us at support@bjglobal.uk.